Delete my account and my data
Translation for information purposes. The Spanish version is the legally binding one. Versión en español
Applies to the RentElectric app (Android and iOS), the customer area and the partner portal · Last updated: 19/10/2026
You can ask us at any time to delete your RentElectric account and the associated personal data. You do not need to have the app installed.
- How to request it
- Write to info@rentelectric.app from the email address you registered with, with the subject “Delete my account”.
- Timeframe
- We confirm receipt within 72 hours and complete the deletion within 30 days at most.
- Data controller
- RENTELECTRIC.APP, S.L. · Tax ID B75281683 · C/ Riu de l'Or 39, Local 2, 08034 Barcelona (Spain)
What we delete
- Profile and login data (name, email, phone, password).
- Verification documents provided (driving licence, identity documents, photographs).
- Booking, charging session and location history linked to you.
- Access credentials for vehicles and chargers (biometrics, associated RFID cards or tags).
What we keep and for how long
- Invoices and payment records, blocked and only to meet legal obligations: up to 6 years (art. 30 of the Spanish Commercial Code) and the periods required by tax regulations.
- Data needed to handle a complaint, incident or outstanding debt, until it is resolved.
If you have an outstanding wallet balance, we refund it before closing the account, in accordance with the Purchase and refund policy.
Delete only some data
If you prefer to keep your account and delete only part of the information (for example, documents or location history), say so in the same email. More information in the Privacy policy.
